TREZOR

Trezor Suite doesn’t see my device

Changing the cable resolves the connectivity issues most of the time.

Make sure you are using an original Trezor cable, or a good quality cable designed for data transfer.

Unfortunately, not all USB cables are rated for data transfer. If your Trezor display lights up, it does not necessarily mean that the cable is suitable.

Make sure your firmware is up to date

Following the deprecation of Trezor Bridge, which has been replaced by nodeBridge, Trezor Model One users who are running firmware version 1.7.0 or older will not find their devices in Trezor Suite. This is because until September 2018, Model One devices were using the Human Interface Device (HID) transport type (a method used to transmit data between your Trezor and your computer) which is no longer supported in Trezor Suite.

Following these updates, Trezor Suite will now find your Model One when you connect and unlock it.

Update your Windows drivers

When using Windows, install the Zadig software. This is a Windows application that installs generic USB drivers, such as WinUSB, libusb-win32/libusb0.sys or libusbK, to help you access USB devices. After installation, please restart both your browser and computer.

To install the Zadig software for Windows follow the steps below.

Turn off VPN, firewall or antivirus

Test your current computer

Connect your Trezor device to another computer, preferably with a different supported operating system.

Check our video guide which covers this topic:

If you require further assistance, please contact us via our chat[chatbot Hai] who will help resolve your issue.